🏷️ Basic Information

Make:

Mercedes-Benz

Model:

Sprinter

Year:

2011

Generation Code:

2nd Generation (NCV3)

Generation Years:

2007-2018

👋 Introduction

Segment:

Light Commercial Vehicle (LCV), Van, Chassis Cab

Target Audience:

Fleet operators, small businesses, tradespeople, campers/converters, DIY mechanics, professional technicians.

Key Competitors:

Ford Transit, Ram ProMaster, Nissan NV, Chevrolet Express.

Sprinter Advantage:

Renowned for durability, reliability, fuel efficiency (diesel engines), class-leading cargo volume, and advanced safety features for its class.

Manual Value Proposition:

Vehicle-specific, dealer-level information ensuring accuracy and completeness for maintenance and repair tasks, crucial for maintaining the Sprinter's operational integrity and resale value.

Vehicle Versatility:

The Sprinter's modular design allows for numerous body styles and upfitting options, making this manual essential for a wide range of owners.

📋 Manual Details

Coverage Scope:

All Models & All Repairs A-Z

Estimated Page Count:

Extensive (Detailed specification unavailable, but typical for comprehensive service manuals)

Type:

Service and Repair Manual

Language:

English

Format:

Digital (Likely PDF, searchability implied)

📖 Manual Coverage

Engine Systems:

Engine mechanical, lubrication, cooling, fuel injection, ignition, exhaust, emissions control, engine management systems (ECU/ECM diagnostics and reprogramming).

Transmission Systems:

Manual and automatic transmission service, repair, troubleshooting, clutch system, torque converter, transmission control modules (TCM).

Drivetrain Systems:

Driveshaft, differentials, axles, CV joints, hubs, wheel bearings.

Suspension Systems:

Front and rear suspension, shock absorbers, springs, control arms, ball joints, bushings, power steering system, steering linkage.

Brake Systems:

Hydraulic brake system, ABS (Anti-lock Braking System), ESP (Electronic Stability Program), brake pads, rotors, calipers, lines, master cylinder, brake booster, parking brake.

Electrical Systems:

Battery, charging system, starting system, lighting, wiring diagrams, fuses, relays, switches, comfort systems, body control modules (BCM).

HVAC Systems:

Heating, Ventilation, and Air Conditioning (HVAC) system diagnosis, repair, refrigerant handling, blower motor, evaporator, condenser, controls.

Body And Interior:

Body panels, doors, latches, locks, windows, mirrors, seats, dashboard, trim, sound deadening, sunroof (if applicable).

Chassis And Frame:

Frame construction, mounting points, chassis components.

Diagnostics And Troubleshooting:

Diagnostic trouble codes (DTCs), symptom-based troubleshooting guides, diagnostic procedures for all major systems.

Maintenance Procedures:

Scheduled maintenance, oil changes, filter replacements, fluid checks and top-offs, tire rotations, brake inspections, belt and hose checks.

Repair Procedures:

Detailed step-by-step repair instructions for all major components and systems, including disassembly, inspection, repair, reassembly, and adjustment.

Troubleshooting Guides:

Systematic diagnostic flowcharts and procedures for identifying and resolving common and uncommon faults.

Component Replacement:

Instructions for replacing specific parts such as alternators, starters, fuel pumps, injectors, brake calipers, suspension components, etc.

Calibration And Adjustment:

Procedures for calibrating sensors, adjusting brakes, aligning suspension, and setting critical component clearances.

Wiring Diagrams:

Comprehensive electrical wiring diagrams for all vehicle systems, color-coded and detailed.

Torque Specifications:

Precise torque values for all critical fasteners and bolts.

Depth:

Factory-level, comprehensive (covers everything from basic maintenance to complete overhaul and diagnostics).

Diagnostic Capability:

Advanced diagnostic procedures, including the use of specialized Mercedes-Benz diagnostic tools (e.g., STAR Diagnosis/XENTRY), sensor data interpretation, and ECU function analysis.

Special Tools:

Identification and usage of specific Mercedes-Benz special tools required for certain procedures.

📊 Manual Specifications

Format:

Digital (PDF)

Searchability:

Likely contains searchable text for efficient information retrieval.

Quality:

High resolution, suitable for printing individual pages or sections.

Binding:

N/A (Digital Format)

Paper:

N/A (Digital Format)

⚙️ Engine Specifications

Engine Code Gasoline:

OM642 (3.0L V6 Turbo Diesel) - Predominant engine for this generation in many markets.

Engine Code Diesel Alternatives:

Also available in various CDI (Common Rail Direct Injection) diesel variants, including inline-4 and V6 configurations depending on market and specific model variant. OM651 (2.1L Inline-4 Turbo Diesel) was also introduced during this generation.

Om642 Horsepower:

Typically around 188 hp (135 kW) at 3800 rpm (specific output can vary by market and tune).

Om642 Torque:

Typically around 325 lb-ft (440 Nm) at 1400-2400 rpm (specific output can vary by market and tune).

Injection Type:

Common Rail Direct Injection (CDI).

Fuel Type:

Diesel.

Dpf Considerations:

Diesel Particulate Filter (DPF) maintenance and regeneration procedures are critical for emission compliance and engine longevity. Manual will detail DPF cleaning and replacement.

Egr System:

Exhaust Gas Recirculation (EGR) system diagnosis and cleaning procedures will be covered, as EGR issues are common in high-mileage diesels.

🔧 Transmission

Transmission Type Standard:

5-speed or 6-speed manual transmission.

Transmission Type Optional:

5-speed or 7-speed G-Tronic automatic transmission (depending on engine and model year).

Automatic Features:

Selectable drive modes (e.g., Comfort, Sport), manual shifting capability (Tiptronic-style).

Automatic Fluid Type:

MB 236.14 (e.g., Mercedes-Benz ATF, Shell Spirax S6 ATF XYZ, Mobil ATF 134) or equivalent meeting specifications.

Manual Fluid Type:

Gear oil meeting MB-Approval 235.10 (e.g., synthetic gear oil).

📐 Dimensions

Wheelbase Options:

Multiple wheelbase options available, commonly 138.8 inches (3526 mm), 154.1 inches (3915 mm), and 170.1 inches (4320 mm).

Roof Height Options:

Standard height, high roof, and super-high roof configurations.

Cargo Volume:

Varies significantly based on wheelbase and roof height. Can range from approximately 318 cubic feet to over 530 cubic feet (90 to 150+ cubic meters).

Gvwr Range:

Gross Vehicle Weight Rating (GVWR) typically ranges from 6,990 lbs to 11,030 lbs (3,175 kg to 5,000 kg), depending on configuration and chassis reinforcement.

🛡️ Safety Features

Safety Certifications:

While specific year/model crash test ratings can vary, Mercedes-Benz vehicles are generally engineered to meet or exceed stringent safety standards. The Sprinter often features advanced safety systems for its class.

ABS:

Standard Anti-lock Braking System (ABS).

Esp:

Standard Electronic Stability Program (ESP), which includes functions like Crosswind Assist and Load Adaptive Control.

Traction Control:

Traction Control System (ASR).

Airbags:

Driver and front passenger airbags standard. Side airbags and curtain airbags may be optional depending on configuration.

Seatbelts:

Three-point seatbelts with pretensioners.

💡 Technology Features

Infotainment System:

Base models may feature basic radio with CD player. Higher trims or optional packages could include Bluetooth connectivity, USB input, and potentially a more advanced infotainment system with a color display.

Adaptive Esp:

ESP (Electronic Stability Program) with advanced features like Crosswind Assist, Load Adaptive Control (LAC), and roll-over mitigation.

Optional Assistance:

Optional features may include Parking Assist, Backup Camera, Lane Keeping Assist, and Collision Prevention Assist.

Connectivity Options:

Bluetooth for hands-free calling and audio streaming, auxiliary input, USB connectivity depending on the audio system configuration.

🔧 Maintenance

Oil Change Interval:

Typically every 15,000 miles (24,000 km) or 1 year, whichever comes first, under normal operating conditions. Severe conditions may require shorter intervals.

Air Filter Replacement:

Recommended every 30,000 miles (48,000 km) or as needed based on operating environment.

Fuel Filter Replacement:

Recommended every 30,000 miles (48,000 km) for diesel engines.

Coolant Service:

Initial change typically at 15,000 miles (24,000 km) or 2 years, then every 30,000 miles (48,000 km) or 2 years thereafter.

Engine Oil Type:

Synthetic SAE 5W-30 or 5W-40 engine oil meeting MB-Approval 229.51 or 229.52 specifications is typically required for diesel engines.

Coolant Type:

MB-Approval 325.0 (Long-life coolant, typically a blue or green silicate-containing antifreeze/coolant concentrate).

Brake Fluid Type:

DOT 4 brake fluid.

Common Diesel Issues:

DPF regeneration failures, EGR valve clogging, injector issues, glow plug problems, AdBlue system faults (if equipped with SCR), and turbocharger issues can be observed in diesel models.

Common Electrical Issues:

Wiring harness issues, sensor failures (e.g., ABS sensors, MAF sensors), and battery drain can occur.

Suspension Wear:

Ball joints, tie rod ends, and bushings can experience wear due to the vehicle's weight and typical usage patterns.

📚 Vehicle History

Mercedes Benz Legacy:

Mercedes-Benz has a long history of producing commercial vehicles, dating back to the early 20th century, known for engineering excellence and durability.

Sprinter Lineage:

The Sprinter replaced the TN (Transporter) van in 1995 and has been a global leader in its segment since. The 2nd generation (NCV3) built upon the success of the first generation, introducing more modern features and refined powertrains.

Manufacturing Locations:

Primarily manufactured in Düsseldorf, Germany, and Ludwigsfelde, Germany. Assembly also occurs in other locations globally, including the US for the North American market.

Sales Significance:

One of the best-selling vans worldwide, popular for its versatility and reliability across various commercial applications.

🏆 Awards & Recognition

Van Of The Year:

The Mercedes-Benz Sprinter has won numerous 'Van of the Year' awards globally across various model generations and body styles due to its innovation, practicality, and efficiency.

Industry Recognition:

Consistently praised by commercial vehicle publications and fleet operators for its durability, low cost of ownership, and adaptability.