🏷️ Basic Information

Make:

Mercedes-Benz

Model:

ML350

Year:

2011

Chassis Code:

W164

Engine Code Primary:

272.967 (M272 E35 DE LA)

👋 Introduction

Segment:

Luxury Mid-size SUV

Competitors:

BMW X5, Audi Q7, Lexus RX, Porsche Cayenne

Unique Selling Points:

Renowned Mercedes-Benz engineering, comfortable ride, advanced safety features, premium interior

Engine Offering:

3.5L V6 M272 engine providing a balance of power and efficiency

Transmission Offering:

Smooth and efficient 7-speed automatic transmission (7G-TRONIC)

Drivetrain:

Standard 4MATIC all-wheel drive for enhanced traction and stability

Suspension:

Optional AIRMATIC semi-active air suspension for adjustable ride height and comfort

📋 Manual Details

Coverage:

Complete service and repair for 2011 Mercedes-Benz ML350 (W164 chassis)

Estimated Pages:

Thousands (Software-based, dynamic content)

Type:

Official Service & Repair Manual Software

Language:

English

Format:

Software (likely executable application or interactive PDF)

📖 Manual Coverage

Engine Management:

Detailed diagnosis, repair, and component testing for the M272 engine

Powertrain Controls:

7G-TRONIC PLUS automatic transmission service, troubleshooting, and component replacement

Chassis Systems:

Brake system (ABS, ESP), suspension (AIRMATIC), steering, and drivetrain components

Electrical Systems:

Comprehensive wiring diagrams, component locations, and diagnostic procedures for all electrical systems

Body And Trim:

Exterior panel replacement, interior trim removal/installation, and associated hardware

Scheduled Maintenance:

Detailed instructions for all scheduled maintenance tasks as per Mercedes-Benz specifications

Diagnostic Troubleshooting:

Step-by-step troubleshooting guides for common and complex issues, fault code interpretation

Repair And Rebuild:

Complete repair and overhaul procedures for engine, transmission, suspension, and other major components

Component Replacement:

Instructions for replacing common wear items and major components like starter, alternator, water pump, etc.

Special Tools:

Identification and usage of specialized tools required for specific repair procedures

Depth:

Factory-level diagnostics, repair, and specifications, suitable for professional technicians and advanced DIYers

📊 Manual Specifications

Software Requirements:

PC compatible (Windows OS likely required), potentially with installation media or download link

Digital Resolution:

High-resolution, clear diagrams and text, searchable content

Binding:

N/A (Software)

Paper Type:

N/A (Software)

⚙️ Engine Specifications

Engine Type:

Naturally Aspirated V6

Displacement:

3.5 Liters (3498 cc)

Bore X Stroke:

92.9 mm x 86.0 mm

Compression Ratio:

10.7:1

Valvetrain:

DOHC, 4 valves per cylinder, variable valve timing (VVT)

Horsepower:

268 hp @ 6000 rpm

Torque:

258 lb-ft @ 2400-5000 rpm

Fuel Delivery:

Electronic fuel injection (EFI) with multi-point injection

Fuel Type:

Premium Unleaded (91 Octane or higher recommended)

Emissions Control:

Catalytic converters, secondary air injection (on some models), OBD-II

🔧 Transmission

Transmission Type:

7-speed Automatic (7G-TRONIC PLUS)

Drive Wheels:

4MATIC All-Wheel Drive

Transmission Modes:

Comfort (C) and Sport (S) modes

Transmission Fluid:

MB Specification 236.14 (e.g., Pentosin ATF1)

Torque Converter:

Lock-up torque converter for improved efficiency

📐 Dimensions

Length:

189.1 inches (4803 mm)

Width:

76.4 inches (1941 mm)

Height:

70.2 inches (1783 mm)

Wheelbase:

114.7 inches (2916 mm)

Ground Clearance:

8.5 inches (216 mm) (standard suspension)

Curb Weight:

4,707 lbs (2135 kg) (approx.)

Gross Vehicle Weight Rating:

6,504 lbs (2950 kg) (approx.)

Cargo Volume Rear Seats Up:

39.5 cu ft (1118 L)

Cargo Volume Rear Seats Down:

72.4 cu ft (2050 L)

🛡️ Safety Features

NHTSA Overall:

Not explicitly rated for 2011 model year in standardized format, but generally performs well in segment.

IIHS Top Safety Pick:

Likely received 'Good' ratings in IIHS crash tests for this generation, reflecting its robust construction.

Electronic Stability Program:

Standard ESP (Electronic Stability Program) with Trailer Stability Assist

Anti Lock Braking System:

Standard ABS (Anti-lock Braking System) with Brake Assist (BAS)

Traction Control:

Standard Traction Control System (TCS)

Airbags:

Front airbags, front side airbags, side curtain airbags, front pelvic airbags

Seatbelts:

3-point inertia-reel seatbelts with pretensioners and load limiters

Child Seat Anchors:

ISOFIX/LATCH lower anchor points in rear seats

💡 Technology Features

Comand System:

Optional COMAND (Cockpit Management and Navigation) APS system with integrated navigation, radio, CD/DVD player, and Bluetooth

Parking Assist:

PARKTRONIC parking sensors (front and rear), optional rearview camera

Adaptive Cruise Control:

Optional DISTRONIC cruise control system

Lighting:

Optional Bi-Xenon headlamps with cornering light function, LED daytime running lights

Bluetooth:

Standard Bluetooth hands-free communication

🔧 Maintenance

Oil Change Interval:

Typically every 10,000 miles or 12 months, whichever comes first (dependent on driving conditions, consult manual for specific details)

Transmission Fluid Change:

Recommended at 40,000-60,000 miles, or as indicated by the service computer (ASSYST PLUS)

Air Filter Replacement:

Every 20,000-30,000 miles or as needed

Cabin Air Filter Replacement:

Every 10,000-20,000 miles or annually

Engine Oil Specification:

MB Approval 229.5 (e.g., Mobil 1 Formula M 5W-40 or equivalent)

Coolant Specification:

MB Approval 325.0 or 326.0 (Antifreeze/Coolant concentrate)

Brake Fluid Specification:

DOT 4 Plus

M272 Engine Timing Chain Sprockets:

Potential wear on timing chain tensioners and sprockets, leading to rattling noises and potential timing issues. Often addressed through recall or service campaign.

M272 Intake Manifold Actuator:

Failure of the variable intake manifold runner control actuator can cause rough idle and check engine light.

Airmatic Suspension Leaks:

Leaking air springs or lines, leading to sagging suspension. Common wear item.

Electronics Module Failures:

Occasional failures of various electronic control modules (e.g., SAM units, TCU) due to water ingress or age.

📚 Vehicle History

Heritage:

Mercedes-Benz has a long-standing reputation for luxury, engineering, and safety dating back to the late 19th century.

W164 Generation:

The W164 ML-Class, introduced for the 2006 model year, represented a significant update over its predecessor, focusing on improved on-road manners, interior refinement, and technological advancements. The 2011 model year represents a mid-cycle refresh for this generation.

2011 Facelift Updates:

Minor styling tweaks, updated interior materials, and potentially new technology features compared to earlier W164 models.

Manufacturing Location:

Tuscaloosa, Alabama, USA

🏆 Awards & Recognition

Segment Awards:

While specific awards for the 2011 ML350 are less documented, the W164 ML-Class generally received praise for its refinement, safety, and luxury for its time.