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Check your inbox
Look for the order confirmation and digital delivery messages sent to the email address used at checkout.
Help with a digital order
Digital Order Help
No parcel tracking required—use your confirmation details to resolve delivery or access issues.
No parcel or shipping wait
eManual products are delivered digitally. Use your order confirmation and email address to resolve an access issue.
Find your order
Check filtered folders
Search spam, junk and promotions folders for messages from eManual or Shopify.
Contact support
If access is still missing, send your order number, checkout email and the product title so we can investigate.
What to include
- Order numberThe number in your checkout confirmation helps us locate the transaction.
- Checkout emailUse the same address entered when the order was placed.
- Product detailsInclude the product title or link and describe what happened when you tried to access it.
- Technical evidenceFor a download or file error, include the device, browser or application and a screenshot of the exact message.
Need order assistance?
We answer during published support hours and handle each order using its checkout details.