Help with a digital order

Digital Order Help

No parcel tracking required—use your confirmation details to resolve delivery or access issues.

Secure checkoutProtected payment processing

Digital deliveryNo shipping wait

Human supportHelp when you need it

No parcel or shipping wait

eManual products are delivered digitally. Use your order confirmation and email address to resolve an access issue.

Find your order

Look for the order confirmation and digital delivery messages sent to the email address used at checkout.

Search spam, junk and promotions folders for messages from eManual or Shopify.

If access is still missing, send your order number, checkout email and the product title so we can investigate.

Order numberThe number in your checkout confirmation helps us locate the transaction.
Checkout emailUse the same address entered when the order was placed.
Product detailsInclude the product title or link and describe what happened when you tried to access it.
Technical evidenceFor a download or file error, include the device, browser or application and a screenshot of the exact message.

We answer during published support hours and handle each order using its checkout details.