Last updated: September 3, 2026

eManual sells downloadable digital products. Nothing in this policy limits rights that cannot be excluded under the consumer law that applies to you.

Contact us first

If you cannot access a purchase, receive a damaged or incomplete file, or believe the product is materially different from its listing, email support@emanual.com within 30 days of purchase. Include your order number, the email used at checkout and a clear description of the issue. Screenshots may help us diagnose technical problems.

When a refund may be available

After a reasonable opportunity to investigate or correct the issue, a full or partial refund may be available where:

• we cannot deliver the purchased file;
• the supplied file is corrupt or unusable and we cannot provide a working replacement;
• the product is materially different from the description on the product page;
• you were charged more than once for the same product in error; or
• a refund is required by applicable law.

Change-of-mind and compatibility mistakes

Because digital products can be accessed or downloaded immediately, we generally do not offer change-of-mind refunds after access has been provided. We also generally cannot refund an order where the product page accurately described its model, year, engine, coverage and file format but the wrong product was selected. Where applicable law gives you a cancellation or withdrawal right, that right continues unless it has been validly lost; some jurisdictions require your prior express consent to immediate digital delivery and your acknowledgement of the effect on that right. Please check the complete listing or ask us before purchase if you are unsure.

Refund processing

Approved refunds are sent to the original payment method. Your bank or payment provider controls how long the credit takes to appear. We will confirm by email after the refund is submitted.

Chargebacks

Please contact us before starting a payment dispute so we can investigate delivery or product concerns promptly. This does not remove any right you have to contact your card issuer or payment provider.

Contact

Email: support@emanual.com
Correspondence address: Unit G, 9/F, Koon Wong Mansion, 2–18 Yuen Long On Ning Road, Yuen Long, New Territories, Hong Kong